:root{font-family:Arial,Helvetica,sans-serif;color:#191b1d;background:#f4f5f6;font-size:16px;--gold:#ffc000;--line:#dce0e3;--muted:#626b73}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,label,input,select,textarea,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:wait;opacity:.5}button:focus-visible,a:focus-visible,label:has(input:focus-visible){outline:3px solid #a67400;outline-offset:4px}input:focus,textarea:focus,select:focus{outline:2px solid #ae8000;outline-offset:2px}[hidden]{display:none!important}.preview-bar{background:#191b1d;color:#fff;padding:10px 4%;display:flex;align-items:center;gap:20px;font-size:.875rem}.preview-bar strong{color:var(--gold);font-size:.75rem;letter-spacing:1.1px}.preview-bar button{margin-left:auto;background:none;border:1px solid #697079;border-radius:5px;color:#fff;padding:7px 13px;font-size:.875rem}.topbar{display:flex;justify-content:space-between;align-items:center;background:#fff;padding:23px 5%;border-bottom:3px solid var(--gold)}.brand{display:flex;align-items:center;gap:22px}.brand img{width:150px;height:48px;object-fit:contain}.brand>span{font-size:.7rem;line-height:1.6;letter-spacing:1.3px;border-left:1px solid var(--line);padding-left:22px}.service-label{color:var(--muted);font-size:.875rem}.layout{display:grid;grid-template-columns:290px minmax(0,850px);gap:64px;max-width:1280px;margin:0 auto;padding:42px 35px 64px}.eyebrow{font-size:.75rem;font-weight:700;letter-spacing:1.3px;color:#697178;margin:0}.sidebar h1{font-size:3rem;line-height:1.05;letter-spacing:-1.8px;margin:21px 0 17px}.intro{font-size:1rem;color:var(--muted);line-height:1.6}.sidebar nav{display:grid;gap:6px;margin-top:29px}.step{display:flex;align-items:center;gap:13px;border:0;background:none;text-align:left;padding:11px 8px;color:#687078;border-radius:8px;width:100%}.step .num{width:33px;height:33px;display:grid;place-items:center;border:1px solid #cdd2d6;border-radius:50%;font-size:.875rem;flex-shrink:0}.step.active{background:#fff;color:#17191b;font-weight:700;box-shadow:0 2px 9px #00000007}.step.active .num{background:var(--gold);border-color:var(--gold)}.step.done .num{background:#24282c;color:white;border-color:#24282c}.side-note{border-top:1px solid #d4d9dd;margin-top:27px;padding-top:25px;line-height:1.5}.side-note p{font-size:.875rem;color:var(--muted);line-height:1.6}.draft-actions{display:flex;gap:14px;margin:22px 0 12px;flex-wrap:wrap}.draft-actions button,.draft-actions label{border:0;background:none;padding:0;font-size:.875rem;text-decoration:underline;text-underline-offset:4px;color:#343d44;cursor:pointer}.draft-actions input{position:absolute;width:1px;height:1px;opacity:0}.local-note{display:block;font-size:.75rem;color:var(--muted);line-height:1.55}.workspace{min-width:0}.emergency{display:flex;gap:12px;align-items:center;border:1px solid #e5d6a6;border-radius:9px;background:#fffaf0;padding:15px 18px;margin-bottom:21px}.emergency>span{display:grid;place-items:center;border:1.5px solid #84641d;border-radius:50%;font-weight:700;width:24px;height:24px;flex-shrink:0;color:#795910}.emergency p{font-size:.875rem;line-height:1.5;color:#6b582f;margin:0}.emergency strong{color:#493b1e}.form-card{border:1px solid #dfe3e6;border-radius:15px;background:#fff;padding:32px;box-shadow:0 10px 35px #1f2e3c06}.card-top{display:flex;justify-content:space-between;align-items:center;gap:10px}.card-top>span:last-child{font-size:.75rem;color:var(--muted)}h2{font-size:1.75rem;letter-spacing:-.6px;margin:16px 0 9px}h3{font-size:1.05rem;margin:25px 0 16px}.muted{color:var(--muted);font-size:.9375rem;line-height:1.6;margin:0 0 28px}.grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.full{grid-column:1/-1}.field{display:flex;flex-direction:column;gap:8px;font-size:.875rem;font-weight:600;min-width:0}.field small,.hint{font-size:.8125rem;color:var(--muted);font-weight:400;line-height:1.5}.field input,.field select,.field textarea{width:100%;min-height:48px;padding:12px 13px;color:#222a30;border:1px solid #cdd3d8;border-radius:7px;background:#fff;font-size:1rem;font-weight:400}.field textarea{resize:vertical;line-height:1.6;min-height:125px}.field input::placeholder,.field textarea::placeholder{color:#879098}.field input[aria-invalid=true],.field textarea[aria-invalid=true],.field select[aria-invalid=true]{border-color:#b42318}.choices{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}fieldset{border:0;padding:0;margin:0 0 23px}legend{font-weight:600;font-size:.875rem;margin-bottom:12px}.choice{position:relative;display:flex;align-items:center;gap:10px;padding:16px 12px;border:1px solid #d5dbe0;border-radius:8px;cursor:pointer;font-size:.875rem;line-height:1.4}.choice:has(input:checked){border-color:#b28a12;background:#fff8dc;box-shadow:inset 0 0 0 1px #b28a12}.choice 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span{margin-left:25px}.primary:hover{background:#edb400}.secondary:hover{background:#f3f5f7}.below-card{color:#727b84;font-size:.75rem;text-align:center;margin-top:21px}#status:not(:empty){margin-top:18px;padding:13px;background:#fff5df;border-radius:7px;color:#6d4b08;font-size:.875rem;line-height:1.5}.upload-zone{padding:29px;border:1.5px dashed #adb7bf;border-radius:10px;background:#f8f9fa;text-align:center}.upload-zone.drag{border-color:#9a7100;background:#fff8dc}.upload-zone svg{width:36px;height:36px;margin-bottom:8px}.upload-zone strong{display:block;margin-bottom:8px}.upload-zone p{margin:0 0 18px;font-size:.875rem;color:var(--muted)}.upload-actions{display:flex;justify-content:center;gap:10px;flex-wrap:wrap}.upload-actions label{cursor:pointer}.upload-actions input{position:absolute;width:1px;height:1px;opacity:0}.photo-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px;margin-top:23px}.photo-card{border:1px solid var(--line);border-radius:10px;overflow:hidden}.photo-image{border:0;background:#e8ecef;display:block;padding:0;width:100%;position:relative}.photo-image img{display:block;width:100%;height:180px;object-fit:cover}.photo-image span{position:absolute;left:9px;top:9px;background:#fff;border-radius:4px;padding:5px 8px;font-size:.75rem;font-weight:700}.photo-body{padding:13px;display:grid;gap:12px}.photo-body textarea{min-height:80px;font-size:.875rem}.photo-body select{font-size:.875rem}.photo-bottom{display:flex;align-items:center;justify-content:space-between;font-size:.75rem;color:var(--muted)}.text-button{border:0;background:none;text-decoration:underline;text-underline-offset:3px;color:#63594d;font-size:.8125rem;padding:5px}.summary-block{border:1px solid var(--line);border-radius:9px;padding:18px;margin:16px 0}.summary-block h3{display:flex;justify-content:space-between;margin:0 0 16px}.summary-block h3 button{font-weight:400}.details{display:grid;grid-template-columns:150px minmax(0,1fr);gap:10px;font-size:.875rem;line-height:1.5}.details dt{color:var(--muted)}.details dd{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.mail-preview{border:1px solid var(--line);border-radius:9px;overflow:hidden;margin-top:22px}.mail-head{background:#f4f6f8;padding:16px 18px;border-bottom:1px solid var(--line);font-size:.875rem;line-height:1.6}.mail-body{padding:18px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:.875rem;line-height:1.65}.attachments{padding:0 18px 18px;display:flex;flex-wrap:wrap;gap:7px}.attachment{background:#eef1f4;border:1px solid #dce1e5;border-radius:5px;padding:6px 9px;font-size:.75rem}.review-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:23px}.check{display:flex;align-items:flex-start;gap:10px;font-size:.875rem;line-height:1.6;margin-top:20px}.check input{width:18px;height:18px;flex-shrink:0;accent-color:#111;margin-top:3px}.check a{color:inherit}.review-photos{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.review-photos img{width:82px;height:65px;object-fit:cover;border-radius:5px}dialog{max-width:min(900px,95vw);max-height:92vh;border:0;border-radius:12px;padding:22px}dialog::backdrop{background:#0b111bba}dialog img{display:block;max-width:100%;max-height:72vh;margin:auto}dialog p{line-height:1.5}dialog .close{display:block;margin-left:auto;font-size:1.8rem;background:none;border:0;padding:0 5px 10px}
@media(min-width:1400px){.layout{padding-top:50px}}@media(max-width:1050px){.layout{grid-template-columns:235px minmax(0,1fr);gap:28px;padding:30px 24px}.form-card{padding:25px}.choices{grid-template-columns:1fr}.brand>span{display:none}.details{grid-template-columns:125px minmax(0,1fr)}}@media(max-width:740px){.preview-bar{flex-wrap:wrap;gap:7px;padding:10px 18px}.preview-bar span{width:100%;order:3;font-size:.75rem}.preview-bar button{padding:5px 9px;font-size:.75rem}.topbar{padding:15px 20px}.brand img{width:121px;height:38px}.service-label{font-size:.75rem;max-width:110px;text-align:right;line-height:1.4}.layout{display:block;padding:25px 16px 40px}.sidebar>.eyebrow{font-size:.7rem}.sidebar h1{font-size:2rem;margin:13px 0}.sidebar h1 br{display:none}.sidebar h1 br:after{content:' '}.intro{font-size:.875rem;margin:0}.sidebar nav{display:flex;gap:5px;margin:19px 0 22px}.step{padding:0;flex-direction:column;gap:7px;font-size:.6875rem;flex:1;min-width:0}.step.active{background:none;box-shadow:none}.step .num{width:31px;height:31px}.side-note,.sidebar .draft-actions,.local-note{display:none}.form-card{padding:23px 18px;border-radius:12px}.emergency{padding:12px}.emergency p{font-size:.8125rem}h2{font-size:1.5rem}.grid{grid-template-columns:1fr;gap:19px}.choices{grid-template-columns:1fr}.photo-grid{grid-template-columns:1fr}.details{grid-template-columns:1fr;gap:4px}.details dd{margin-bottom:9px}.form-footer{gap:8px}.form-footer>span{font-size:.75rem}.primary,.secondary{padding:12px 14px}.primary span{margin-left:10px}.muted{font-size:.875rem}.upload-zone{padding:23px 12px}.review-actions>*{width:100%}.card-top .eyebrow{font-size:.6875rem}}@media(prefers-reduced-motion:no-preference){button{transition:background .15s}.form-card{animation:appear .2s ease-out}@keyframes appear{from{opacity:.7;transform:translateY(3px)}to{opacity:1;transform:translateY(0)}}}
.photo-image img{object-fit:contain}.sidebar h1 br{display:inline}@media(min-width:741px){.sidebar h1 br{display:block}}@media(max-width:740px){.sidebar .draft-actions{display:flex;margin:12px 0 18px}.sidebar .local-note{display:block;margin-bottom:20px}.choices:has(input[name="areas"]){grid-template-columns:1fr 1fr}.choice{font-size:.875rem}}
/* IWVR: compact voice mode. Aptos is used locally; controls remain touch-sized. */
body{font-family:Aptos,"Segoe UI",Arial,sans-serif;font-size:11px}
input,select,textarea,button{font-family:inherit}
.topbar{background:#fff;border-bottom:3px solid #ffc000;justify-content:flex-start;gap:22px}
.topbar .brand span,.topbar .service-label{display:none}
.topbar:after{content:"Schadensmeldung";font-size:20px;font-weight:700;color:#171717}
.voice-overlay[hidden]{display:none!important}
.voice-overlay{position:fixed;inset:0;z-index:10000;display:grid;place-items:center;padding:16px;background:rgb(15 15 15 / 64%);backdrop-filter:blur(3px);overscroll-behavior:none;touch-action:none}
.voice-dialog{width:min(420px,100%);box-sizing:border-box;background:#eee;border-radius:20px;border:1px solid #d8d8d8;box-shadow:0 20px 80px #0006;padding:22px;color:#171717;touch-action:pan-y;max-height:calc(100dvh - 32px);overflow:auto;overscroll-behavior:contain;font-size:11px}
.voice-brand{display:flex;align-items:center;gap:14px;border-bottom:3px solid #ffc000;padding-bottom:12px}
.voice-brand img{width:84px;height:auto}.voice-brand strong{font-size:18px}
.voice-face{display:block;width:68px;height:68px;object-fit:contain;margin:18px auto 8px}
.voice-state{text-align:center;min-height:44px;margin:8px 0 18px;font-size:17px;font-weight:700;line-height:1.35}
.voice-state small{font-weight:400;font-size:11px;display:block;margin-top:5px}
.voice-actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px}
.voice-actions button{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;min-height:72px;padding:10px 4px;border:0;border-radius:12px;background:#171717;color:#fff;font-size:13px;font-weight:700;touch-action:manipulation;cursor:pointer}
.voice-actions button svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.voice-actions button[aria-pressed=true]{background:#ffc000;color:#171717}.voice-actions button:disabled{opacity:.5;cursor:default}
.voice-actions button:focus-visible{outline:3px solid #aa7500;outline-offset:3px}
.voice-consent{font-size:11px;line-height:1.55;margin:16px 0}.voice-consent a{color:#171717;text-decoration:underline}
.voice-consent button{width:100%;margin-top:10px;min-height:48px;font-weight:700}
.voice-note{font-size:11px;line-height:1.5}.voice-restore{font-size:11px;font-weight:400}
body.voice-locked{position:fixed!important;overflow:hidden!important;width:100%!important;overscroll-behavior:none!important}
@media(max-width:600px){.voice-dialog{padding:18px;width:min(360px,100%)}.voice-face{width:58px;height:58px;margin-top:12px}.voice-brand strong{font-size:16px}.voice-state{font-size:16px}.topbar{padding:12px 16px}.topbar:after{font-size:17px}input,select,textarea{font-size:16px}.voice-actions button{min-height:76px}}

.voice-actions #voiceStop{background:#171717;color:#fff}.voice-revoke{font:11px Aptos,Arial,sans-serif;border:0;background:none;text-decoration:underline;padding:5px 0;min-height:32px}.voice-brand{background:#fff;margin:-22px -22px 0;padding:18px 22px 12px;border-radius:20px 20px 0 0}.field,.choice{font-weight:700}.field input,.field select,.field textarea{font-weight:400}@media(max-width:600px){.voice-brand{margin:-18px -18px 0;padding:16px 18px 12px}}

/* Luna: transparent full figure, readable on desktop and smartphone. */
.voice-face{width:90px;height:135px;margin-top:14px}@media(max-width:600px){.voice-face{width:80px;height:120px;margin-top:10px}}

/* Luna size revision: recognizable face and eyelashes. */
.sidebar .assistant-card .robot-intro img{width:120px;height:180px;flex:0 0 120px;object-fit:contain}.sidebar .assistant-card .robot-intro>div{min-width:0}.sidebar .assistant-card .ki-tag{white-space:normal}.voice-dialog .voice-face{width:120px;height:180px}@media(max-width:600px){.sidebar .assistant-card .robot-intro img{width:110px;height:165px;flex-basis:110px}.voice-dialog .voice-face{width:110px;height:165px}}

/* Five steps share the bottom navigation with Back and Next. */
.form-footer{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-footer #progressText{display:none}.form-footer #steps{grid-column:1/-1;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin:0;padding:0;overflow:visible}.form-footer #steps .step{width:100%;min-height:76px;padding:10px 5px;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:7px;background:#171717;color:#fff;text-align:center;font-size:12px;line-height:1.3;border-radius:8px;box-shadow:none}.form-footer #steps .step .num{width:28px;height:28px;background:transparent;color:inherit;border:1px solid #ffffff66;flex:none}.form-footer #steps .step.active{background:#ffc000;color:#171717;font-weight:700}.form-footer #steps .step.active .num{border-color:#171717}.form-footer #steps .step>span:last-child{max-width:100%;hyphens:auto;overflow-wrap:anywhere}.form-footer #back{grid-column:1;justify-self:start}.form-footer #next{grid-column:2;justify-self:end}.form-footer #steps .step:focus-visible{outline:3px solid #a6730a;outline-offset:3px}@media(max-width:600px){.form-footer{gap:14px;padding-top:18px;margin-top:22px}.form-footer #steps{gap:5px}.form-footer #steps .step{font-size:11px;padding:8px 3px;min-height:82px}.form-footer #steps .step .num{width:26px;height:26px}}